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Karen Dillon

Explore Karen Dillon’s writing on innovation, strategy and jobs-to-be-done as a foundation for customer-led growth.

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Karen Dillon

Karen Dillon is an author and former editor of Harvard Business Review. As a co-author of Competing Against Luck, she helped translate jobs-to-be-done theory into an accessible approach to innovation.

Outcomes Lab profiles Dillon because her work connects rigorous management ideas with practical questions that guide customer-led growth.

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