Avraham Kluger

Avraham N. “Avi” Kluger is a professor of organizational behavior at the Hebrew University of Jerusalem. His research connects two questions that matter to managers: when does feedback help people perform, and what changes when someone listens closely instead of immediately evaluating?

With Angelo DeNisi, Kluger published a 1996 review and meta-analysis of feedback interventions. It found a positive average effect on performance, but also substantial variation: more than 38% of the analyzed effects were negative. The finding is a caution against treating more feedback as an improvement in itself. It does not mean feedback should never be given; its effects depend on how attention is directed and on the task and setting.

Kluger’s later work examines listening and alternatives to conventional performance feedback. For leaders, his research makes the quality of a conversation—not merely the frequency of a review—a useful question to investigate.